Retainer — Starter (4h/mo)
Starter
- Bug fixes and small updates
- Plugin and WordPress core updates
- Performance monitoring
- Email support within 24h
Best for: a single WooCommerce store or plugin that needs ongoing maintenance.
Add to cart Compare all retainersWhat you are actually buying
A retainer is reserved engineering time, not a fixed scope. Each month you get an agreed number of hours from engineers who know your stack, and you decide what they work on as things come up: a bug, an update, a small feature, a review. The advantage over one-off quotes is that nobody has to write and approve a new proposal every time something needs doing.
When 4 hours a month is enough
A store that is mostly finished and needs someone to keep it healthy: plugin updates applied safely, the odd bug fixed, performance watched. Email support within 24 hours matches that pace. If you find yourself asking for new features every month, you have outgrown this tier.
How the three tiers compare
| Tier | Hours / month | Price | Effective rate | Support |
|---|---|---|---|---|
| Starter | 4h | $380,00 | ~$95/h | Email support within 24h |
| Growth | 10h | $850,00 | ~$85/h | Priority email within 12h, weekly progress reports |
| Scale | 20h | $1 500,00 | ~$75/h | Same-day email, bi-weekly strategy calls |
Before you choose
- List what is waiting right now. If it adds up to more than the hours of a tier, pick the next one up.
- Be honest about how often you will write to us. Frequent small requests suit fast email support, while large builds suit more hours.
- Not sure which fits? Tell us about your stack and we will say which tier makes sense. Contact us
A retainer works best when requests arrive with context: the URL, what you expected to happen and what happened instead. Send that, and the hours go into the fix rather than into back-and-forth. If two tiers look equally right, start with the smaller one and compare it with the work you actually send us over a month.